1. How do I order equipment from your company?
2. Do you sell pre-owned equipment and if so, is a warranty available?
3. Do you offer sales and support outside of Dallas-Fort Worth Area?
4. How can I contact you to schedule a repair of my equipment?
5. Why should I have my biomedical equipment inspected?
6. Does my medical equipment require regular maintenance?
7. What is a safety inspection and what is its purpose?
8. What does it cost to maintain my equipment?
9. How much do you charge for repairs?
10. What kind of equipment does Meena Medical repair?
11. Define what excellent, good, and fair condition mean?

Answers

How do I order equipment from your company?

1. Create a profile online, by registering at www.meenamedical.com.  

2. If you need assistance, please submit a Contact Us form at http://www.meenamedical.com/catalog/pc/contact.asp .

3. Call us at 817-283-1640 .

Do you sell pre-owned equipment and if so, is a warranty available?

Yes.  Meena Medical buys and sells biomedical equipment and we offer high quality, patient ready equipment. Optional warranty is available for up to 90 days for additional fees on certain equipment.     

Do you offer sales and support outside of the Dallas-Fort Worth Area?

Yes. Our headquarters is located in Bedford, Texas and we service Dallas/Ft. Worth and surrounding areas. Our sales department can provide support and ship items to customers worldwide.

How can I contact you to schedule a repair of my equipment?

View and Print a Equipment Repair Form and submit by email or fax.

You can contact us by submitting a Contact Us form at http://www.meenamedical.com/catalog/pc/contact.asp .

You can fax us at 817-200-7237.
 

Why should I have my biomedical equipment inspected?

Regular calibration and service is the best way to protect the investment you have made in precision equipment and the correct recognition and continued observation of measured electrical safety parameters will contribute to a safer patient care environment.  

Does my medical equipment require regular maintenance?

In order for you to get the most out of your medical equipment we recommend that your equipment be checked for continued accuracy on an annual basis.  We provide Preventative Maintenance (PM) and Electrical Safety Inspections (ESI).  

What is a safety inspection and what is its purpose?

Our qualified Service Engineers and Biomedical Technicians use state-of-the-art calibration and testing equipment to ensure that electrical safety parameters and essential connections meet all OEM guidelines, AAMI standards, as well as requirements of JCAHO, and OSHA.  

What does it cost to maintain my equipment?

We perform Preventative Maintenance (PM) and Electrical Safety Inspection (ESI) services annually. Information for each piece of equipment is recorded on an Equipment History Sheet for you to retain and update.  

Fixed rate of $95.00 per hour (20 units of equipment or greater)

Fixed rate of $100.00 per hour (19 units of equipment or less)

Equipment will take 15-30 minutes (Minimum 2 hours)

How much do you charge for repairs?

If you need repair service, we offer pickup and delivery, have loaner equipment available, 90-day warranty. For maintenance or repair, any on-site visit will have a mileage charge of $0.80 per mile. 

Fixed rate of $220.00 (2 hrs. of Service)

Additional Time (if needed) is $110.00/hour

Mileage charge of $0.80 per mile

Additional Charges (Required Parts, Shipping, and Mileage) will vary for different units.

Click the Equipment Repair Form and submit by email or fax.

What kind of equipment does Meena Medical repair?

Meena Medical offers the highest level of repair for medical and lab equipment. We understand how crucial it is that your equipment is always functioning at the highest level possible. Our Biomedical Equipment Technicians are trained to repair the most up-to-date technology and equipment.  

Define what excellent, good, and fair condition mean?

Excellent: Preowned, works as ideally expected, tested, or no major physical damage.

Good: Older preowned, works as expected, or has minor/little physical damage.

Fair: Outdated/discontinued, power on, or also has major physical damage.